Organisational Change And Development of Gloria Jean’s Coffee

Question: Talk about the Organizational Change And Development of Gloria Jeans Coffee. Answer: Presentation In this examination there is a conversation in regards to an association Gloria pants espresso. This is most mainstream espresso brand universally. So as to improve and build up the association and their working circumstances, some hierarchical changes have been taken. These hierarchical changes, modifies the procedures of the executives and association. The Expansion of the association is at the enormous level. The Organization extended their business over the worldwide over the world. The association has confronted numerous positive and negative effects of these changes. Contextual analysis Gloria Jean's espresso appreciated the matter of serving the world's most significant quality coffee. This is an Australian association yet worked locally. The Gloria Jean's Coffees are spreading wherever all through the world and growing their branches in different countries. This association is having the 1000 cafs in 39 countries over the world. It merges gatherings, eagerness, and obligation and passing on the quality coffee to the guest of different countries. It is fundamentally a diversified espresso organization. Hierarchical changes are made when business needs to methodologies or adjusted in part or completely. Authoritative change in any association incorporates the components change in hierarchical structure, techniques, advancements, operational strategies or the way of life of sorting out. It is done so as to influence the association. Association changes by two different ways interior change and outer change. This organization Gloria pants espresso additionally changes in its inward and outside powers. These powers are as per the following: Outside powers the crucial outer variables are as per the following: Nature of work power According to Gopalakrishna (2016), this has been actualized by the Gloria pants espresso so as to move for a multi culture association and the segment refreshed workplace, so as to pull in differed clients and to fulfill the representatives by their operations. Innovation According to Caspersz (2012), innovation remembers the change for the activity and the association. For example This change remembers adjusting new changes for the association and making the working strategies less expensive and quicker. Interior powers According to Adams (2016), this remembers changes for the workplace in which representatives work and get influenced by that, which at last influences the profitability of the association. On the off chance that the workplace is torpid and unsatisfied, at that point it is an ideal opportunity to change the workplace. In the case of workplace changes, at that point the association situation will change. This situation will cause to the cutback, if not expelled and it is very basic in each association. Examination of progress in the association As indicated by Zhenjia (2012), the change can assist a business with remaining aware of modern structures, making it whole all the more tending to promising clients and moreover keeping up show purchasers. For example, one approach to manage an assurance that a business doesn't fall behind when a rival set up and grandstands a gainful new thing is by setting up and publicizing its own unique related results. In the midst of the time spent association change, agents will be able to make sure about new limits, look for new open portals and exercise their activities in manners that unavoidably reinforces the relationship through additional thoughts and expanded obligation. Information exchange happens amidst the procedure when individuals have capricious data that is critical to various individuals, and along these lines learning happens amidst the change. Likewise, the ability to append change can help workers in a business by growing new open gateways. At long last, an informed or staff change in an association can accomplish worker attitudes and the spirit being sure. Right when there is an adjustment in HR speculation, it empowers a limitlessly nice work atmosphere, for example, dress down day on Friday; this sort of thought will make the representatives stimulated. Right when a firm boss is a substitute with one who continually checks out agents' contemplations and responses, experts will feel that their endeavors are seen and that they will give in their best concerning their occupation limits. Obstacles of Organizational Change As indicated by Uysal et.al (2015), right when a basic change occurs, the effect of the difference in an alliance can be viable and may a critical piece of the time make baffled difficulties. Change can show a hazard and a particular degree of threat. The last things can be exorbitant and on occasion past recuperation to the degree time, cash, HR, or mechanical assembly. It is comprehended that human instinct nullifies change, particularly on the off chance that it evidently impacts one's life unpleasantly. Right when an alliance is experiencing dynamic change, for example, re-sifting through, or blending, it will understand a worker experiencing the sentiments of strain, stress, and insecurity, which accomplishes the effect on operators' profitability yield, accomplishment, and commitment toward the connection. In that limit, the outcome can be out of the get ready. The standard lean towards not too far-removed nevertheless, change irritates it, which cause perplexity and potentially a separating of insistence. A worker loses without question and their examinations are not fortified and see by the higher association may expand the pressure of the specialists and this may induce staff not performing marvelously in their common work schedule. The Scope of progress association According to Morgan (2013), the adjustment in any association is having an immense extension. A little change can change the situation of the association. The reasons for little change is enlisted on the huge wave on different things and parts. These progressions are at last caused to build profitability, changes watch out for by and large improvement. For example change in an organization strategy can affect on each angle and division of the association. Measure of work likewise impacts the association and causes to increment in benefits and the efficiency of the association. Improvement and advancement are the outcomes of the changes. There are assortments of work simple and not all that simple or mean some requires the aptitude abilities and particular information. For. For example Complex IT framework should be created. In the association Gloria pants espresso, change has been occurring in the accompanying territory: Work gatherings, departmental, divisional, venture change-According to Evans et.al. (2012), working gatherings in the association changes and extended. Specialization is likewise done in the authoritative work gatherings, so as to accomplish the ability work. Various divisions are additionally kept up in the association, by which various offices deal with their own jobs and obligations in the association. These progressions affected the association in general. Kind of progress Extending Through Franchising As indicated by Burke (2017), the fundamental activity plan at Gloria Jean's is to set up the wide market as opposed to beginning association stores. Organization believes the individuals who essentially live locally and are having better ability to serve the customers. A pro Franchise consents gives the franchisee even more right and responsibility to open and work a particular number of units in portrayed possible zones. This kind of progress has been taken by the organization Gloria so as to build the scale and the degree of the vusiness. The Level of progress the association has been changed at the huge scope since it has been expanded its branches in various nations. Development of branches through diversifying will eventually build the degree of the business. Enormous scope changes required the tremendous capital venture and framework advancement in the association. Appraisal of the association Culture and the worth arrangement of the association esteems mirror the character of an individual, it reflects how anybody approaches whatever individual is doing. These qualities don't change individual to individual and their conduct. These qualities thoroughly rely on the way of life of the association. Gloria pants espresso turns into the most noteworthy and the biggest selling organization of espresso by keeping up these qualities and the way of life of the association. Following are the qualities and the way of life of the association Gloria pants espresso, an organization which depends on the way of life, uprightness and bliss energy and trust, faith in individuals building and pledge to greatness and advancement. Limit with regards to change-According to Argote (2012), capacities address affiliation's abilities, data, and aptitudes that affiliation applies in achieving high grounds in the market. Crucial business limits that give an association business focus positive situation called focus ability, which relies upon aptitudes, limits, data, and trademark that help with perceiving prevalent execution. Authority styles and force appropriation According to Anderson (2016), vital administration style is being followed in this association. Key activity incorporates a pioneer who is the pioneer of any affiliation. The pioneer who is fundamental, isn't confined to the most noteworthy purpose of the affiliation. It is prepared to the broad group at each level who need to make a restrictive life, gathering or recommendation. . Leftover impacts of past changes-the past changes of the association sway profoundly and improve the mindfulness among the client viewing their item quality just as the standard that they are keeping up while giving different decisions under a similar brand to secure the most extreme number of clients. Center administration's inclination toward the adjustment in the Gloria JEANS COFFEE center administration assume an essential job during the time spent the change the executives. These center level supervisors play the choices on a few jobs that can be supp

Solid 19th Century Classics with Modern Enthusiasm Symphony of the Mountains at ETSU, September 28, 2013

The show on September 28th by the Symphony of the Mountains, at East Tennessee State University, included a decidedly old style program of pieces by Ludwig von Beethoven, Pablo De Sarasate, and Schubert . The presentation gathering, under the bearing of Sean Claire, is from the district, in spite of the fact that they have fascinating and fluctuated global foundations .Advertising We will compose a custom report test on Solid nineteenth Century Classics with Modern Enthusiasm: Symphony of the Mountains at ETSU, September 28, 2013 explicitly for you for just $16.05 $11/page Learn More The outfit gave the music their everything. They were plainly exceptionally talented, and their exhibitions were cherishing and excited, including no off-base notes or missed doorways (or, in the event that they did, these were not observable to the untutored audience). It was an intriguing early showing program at Mathes Auditorium, in any event, for an audience for whom these specific bits of music wer e not the most recognizable. It was obvious from topics and songs contained in each piece that different writers, particularly of film music and well known music, more likely than not been motivated by this sort of music. The underlying piece, Beethoven’s Sonata Number 5 in F, titled â€Å"Spring†, was performed by Emi Kagawa on piano and Sean Claire on violin. They some way or another gave the impression of including a lot a larger number of instruments than these two. In the event that an audience shut their eyes, it would now and again appear that an entire troupe was playing. This might be an impression of the way that the two instruments can create more than one note on the double. It was a striking impact. The piece is automatic in that the general impact is of satisfaction and development as opposed to something else. The Scherzo development, specifically, summons the energy of youthful creatures in springtime, regardless of whether sheep or colts, a picture reg ularly connected with spring. Later in the show, a similar couple delivered a flawless and hauntingly essential tune, conveyed by the violin and sponsored with concordance by the piano. This appears to be recognizable, and it is this feeling of dã ©jã vu that recommends that other later writers have pillaged this subject for their own utilization. The second melodic subject is plainly a move tune, in what seems like a three step dance time signature. Once more, the violin conveys the tune, while the piano fits alongside this stumbling, looking melody.Advertising Looking for report on craftsmanship and plan? We should check whether we can support you! Get your first paper with 15% OFF Learn More After remedying their tuning, the strings and piano performed developments that displayed the firecrackers workable for the piano. In the first, the piano roared and smashed, thundered and sang behind the strings, now and then conveying the melodic line. There was, disregarding the show of the piece and the volume of sound that the piano illustrated, a fine harmony among it and the strings. In the subsequent development, the piano sang the delicate and delicate tune, thusly with the strings. This was thoughtful music, tending The Schubert quintet rounded out the program after the interlude, and approached the gifts of Sean Claire as well as musician Ilia Steinschneider, violist Gina Caldwell, and cellists Matt and Jeanine Wilkinson. This work was loaded up with assortment, and finished with the lower strings sounding so lavishly human as to be creepy. It was not automatic yet It was enticing to add something to it, from the composer’s own life or occasions going on around him. Maybe an individual advancement from calm bliss to progressively rich cheering would possess all the necessary qualities. The program incorporated a wide scope of elements, from the calm and quiet to the transcending and earnest. These nineteenth century works of art hold up in any event , for present day audience members and these entertainers deciphered them independently and insightfully. It was a program that urged further tuning in to these authors and to music from this time and kind all the more for the most part. Reference Department of Music, East Tennessee State University. â€Å"The Symphony of the Mountains Chamber Ensemble†. (September 2013). Johnson City, Tennessee: Department of Music, East Tennessee State University, 2013. This report on Solid nineteenth Century Classics with Modern Enthusiasm: Symphony of the Mountains at ETSU, September 28, 2013 was composed and put together by client Kimberly Kent to help you with your own investigations. You are allowed to utilize it for research and reference purposes so as to compose your own paper; nonetheless, you should refer to it in like manner. You can give your paper here.

Finding Trans Authors In Your Favorite Genre

Finding Trans Authors In Your Favorite Genre This post originally ran May 24th, 2016. When I first tell someone that I write about books by trans people, I often get the reply that they would just  loooove  to bring trans authors into their reading life  but they just dont like reading memoirs. This is when I eat my fist to stop from yelling at the poor person. I suppose it isnt their fault  that memoirs have been the primary way for trans people to be published by any of the big publishing houses  and have therefore saturated the market of easily accessible books by trans authors, but Im consistently frustrated by the assumption that the list of trans authors is limited to Janet Mock, Jennifer Finney Boyan, and Julia Serano. If you are truly interested in bringing trans writers onto your reading list, a simple Google search for trans writers brings up a wide ocean of trans writers who are writing books that  arent  memoirs. (Not that Im knocking on memoirs: its the perception that trans authors only write memoirs that I knock.) Rather than sitting here gnashing my teeth and wailing about the over focus on trans memoirs, Ive put together a brief list to help readers find trans authors in the genres that they prefer. I want to be utterly clear on the point that this list is not at all a definitive list of trans authors but should rather be treated as a brief overview to help represent the astounding variety of work being done by trans authors (Its almost as if were a diverse and varied group of folks and not a single monolithic identity. Imagine that.). If theres someone who you want people to know of, I hope youll leave a comment below with their name. In creating this list Ive tried to draw in a variety of authors of different  levels of awareness in the public eye. The keen-eyed reader will notice that some authors appear  in multiple genre categories. This is just my attempt to represent the diversity that can exist within a single authors work. In order to keep the list short and readable I made the arbitrary choices to  only include writers who have published stand alone texts and have excluded academic or similar nonfiction. For simplicity in the list Ive linked the authors name to their website  and then included one of the books that fits into that particular genre. Childrens, Middle Grade, and Young Adult Fiction S. Bear Bergman  The Adventures of Tulip, Birthday Wish Fairy  This picture book introduces young readers to the world of Wish Fairies and transgender children with humor and kindness. Alex Gino    George  A sweet book for middle grade readers about Melissas quest to play Charlotte in her class production of  Charlottes Web  and to tell the world who she is. Meredith Russo    If I Was Your Girl  Amanda navigates the worlds of dating, friendship, prom, and family as a teenage trans woman in rural Tennessee. Rachel Eliason    The Best Boy Ever Made  Alecias world is turned upside down when she finds out that the boy she loves is a trans boy. Sassafras Lowrey    Roving Pack  Its the early 2000s and teenage Click lives in the world of punks, nonbinary genders, parties, and experiencing life. Personal and Literary Essays Incomplete Short Stories and Essays by Jamie Berrout Jamie Berrout    Incomplete Short Stories and  Essays  Berrouts essays dig deep into contemporary writing by trans authors and look to the future. S. Bear Bergman  Blood, Marriage, Wine, Glitter  In this collection Bergman talks about his experiences  with family and what that word can mean. Rae Spoon  and  Ivan E. Coyote    Gender Failure  Noted performers and artists Spoon and Coyote discuss what it means to them to be gender failures and how ultimately the gender binary fails us all. Short Stories God Loves Hair by Vivek Shraya Vivek Shraya    God Loves Hair  An early collection of Shrayas stories that draw from her own experiences to tell stories of diversity and life. Casey Plett    A Safe Girl to Love  These stories range from American cities to Canadian prairies while sharing the characters hard truths and joys. Jamie Berrout    Incomplete Short Stories and Essays  The fiction in this collection take on a range of themes and forms that explores oppression, literature, and life as a trans woman of color. General Fiction Sassafras Lowrey    Lost Boi  This take on  Peter Pan  transposes the story into punk houses and the various worlds of BDSM. Ryka Aoki    He Mele A Hilo: A Hilo Song  In Aokis Hawaii conversations about identity, religion, music, and love all come together as a mysterious entity moves to town. Jamie Berrout    Otros Valles  A novel  drawing  from literary fiction, memoir, and science fiction to tell the story  of a non-binary trans Latina lesbian looking for community and family in the Deep South. Rae Spoon    First Spring Grass Fire  This slim coming of age story tells a life of survival, Conservative Christian dogma, and gender. Vivek Shraya    She of the Mountains  With roots in Hindu mythology Shrayas illustrated novel explores the relationship of body and self and how  we experience cultural expectations of gender and sexuality. Sybil Lamb    Ive Got a Time Bomb  A traumatic head injury complicates Sybil’s surreal journey through cities  of trans women, sex, and drugs. Honestly I’m not even sure how to begin describing this book. Imogen Binnie    Nevada   A modern on-the-road story about Maria Griffiths, your typical fuck-up trans girl in Brooklyn who steals her girlfriends car to drive across America with a whole bunch of drugs. Jeanne Thornton    The Dream of Doctor Bantam This love story follows tough seventeen-year-old Julie Thatch as she falls for a woman who belongs to a strange cult. Speculative, Sci-Fi, and Fantasy Fiction Brew by Dane Figueroa Edidi Dane Figueroa Edidi    Brew  Arjana’s life is Baltimore is complicated enough already with high school, being trans, and witchcraft, but things get even stranger as her powerful mother is threatened by dark forces. Jan Morris    Hav A fictional travelogue exploring the strange and ancient Mediterranean city of Hav. R.J. Eliason    Bear Naked Amanda lives in a world of neo-paganism and Renaissance faires but what happens when her boyfriend might be a werewolf? Travel Writing Jan Morris    The World: Life and Travel 1950-2000 Half a century of Jan Morris’ celebrated and beloved non-fiction is now collected into one volume that travels from the handover of Hong Kong to the trial of Adolf Eichmann in Israel. Memoir Cooking in Heels by Ceyenne Doroshow Jan Morris    Conundrum Morris’ memoir is the story of one trans woman’s experiences coming out and transitioning in the early 1970s. Ceyenne Doroshow    Cooking in Heels: A Memoir Cookbook Doroshow weaves together tales of family with her own recipes. Poetry Tyler Vile  Never Coming Home This novel in verse tells a story of life, family, and disability, against the backdrop of a never finished mansion. Charles Theonia    Which One is the Bridge Brief stories of avoiding cops, building a home, falling in love, and living in modern day Brooklyn. Lilith Latini    Improvise, Girl, Improvise These sharp and clever poems introduce a range of trans women characters. Ryka Aoki    Why Dust Shall Never Settle On My Soul At turns funny and ruthless as Aoki explores experiences of loss. Jamie Berrout    Desire and the Scent of Guava Berrout’s collection looks back at her experiences with love and intimacy as a trans woman of color entering into a relationship. Make Love to Rage by Robyn Morgan Collado Morgan Robyn Collado    Make Love to Rage This collection carries the reader through the rage of injustice to the soothing end of love. b. binaohan  i just want freedom Short prose-poems and epigrams on liberation. Vivek Shraya    even this page is white Shraya’s debut collection takes on the difficult topic of race and its various intersections with queerness, art, desire, and more. Trish Salah    Wanting in Arabic Salah looks back for a home she never knew and asks questions of sexual desire and identity. Cam Awkward Rich    Transit These poems push us through Rich’s memories and past. Sara June Woods    Wolf Doctors Surreal stories of transmutation and lovers.

India s High Oil Spill And Its Impact On Human Health Essay

2 Literature Review Lee Barber, Geeva Varghese, Designing capability for offshore response- a consultant perspective, SPE SPE-158005-PP, 2012 India’s lack in capability to attend to Tier-I oil spill has been discussed in this paper. Recommendations and the way forward for India’s readiness to face oil spill disasters has been mentioned. Dr. B. N Desai, Dr. L. U. Joshi, Dr. S.P. Fondekar. Bombay High oil spill and its impact, National Institute of Oceanography, 1993. An oil spill disaster which happened on 17 May 1993, north of Bombay shore has been discussed in detail in this paper. Study was also conducted to study the aftereffects of oil spill in Mumbai region. Aguilera, F., Mà ©ndez, J., Pà ¡saro, E., and Laffon, B. Review on the effects of exposure to spilled oils on human health. Journal of Applied Toxicology 10.1002/jat.1521, 2010. Dangers caused by oil spill on human beings as well as flora and fauna has been discussed in detail in this paper. Also throwing some light on how to use protective gears to avoid contact with oil slick has been dealt in detail. Government websites for Indian fisheries as well as tourism was looked upon for retrieving data sans statistics for analysis purpose. 3 Objectives 3.1 Purpose of the Study Is India capable of handling man-made environmental disasters such as Marine oil Spill? Scope:- By addressing the issues involved in a marine oil spill on Indian coastal waters, it would help in analyzing the economic and environmentalShow MoreRelatedDeepwater Horizon Oil Spill : A Human Rights Issue3290 Words   |  14 Pages2015 Deepwater Horizon Oil Spill: A Human Rights Issue In April 2010, the Deepwater Horizon oil rig exploded, polluting the Gulf of Mexico with 4.9 million barrels of oil (EPA, 2015). This disaster is known as the BP oil spill, and is regarded as one of the worst environmental catastrophes in American history. 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A Tree Grows in Brooklyn Vocabulary Terms

Betty Smiths first novel,  A Tree Grows in Brooklyn, tells the coming-of-age story of Francie Nolan and her second-generation immigrant parents struggling to provide for their family. Its widely believed Smith herself was the basis for the character of Francie. Heres a vocabulary list from A Tree Grows in Brooklyn. Use these terms for reference, study, and discussion. Chapters I-VI: tenement: an apartment building, usually in a low-income area, that is without luxury amenities ragamuffin: a child whose appearance is unkempt and uncivilized cambric: a finely woven white linen interminable: long and dull with little sign of ending (or terminating) premonition: a warning or feeling about something that will happen in the future (usually negative) vestibule: a reception area or foyer, often in a school or church Chapters VII-XIV: fetching: attractive or pretty, beguiling peculiar: unusual or suprising, out of the ordinary bucolic: of or in the countryside, literally a shepherd or cowhand sprig small shoot or twig of a plant, usually decorative or garnish filigree: a delicate ornamentation or detail usually gold or silver, on jewelry banshee: from Irish folklore,  a female spirit whose high-pitched wailing signals an imminent death (on the) dole: unemployed and receiving benefits from the government. Chapters XV-XXIII: prodigious: impressively large, awesome languorous: without energy or liveliness, sluggish gallantly  do something in a brave or heroic way dubious: having doubt or uncertainty, skeptical horde: a large unruly crowd saunter  to walk at a leisurely pace relegate: to demote or assign to a lower category Chapters XXIV-XXIX: gratis: free, without cost contempt:  disrespectful dislike conjecture: opinion based on incomplete information, speculation surreptitious: secretive, sneaky vivacious: animated, lively, happy-go-lucky thwarted: prevented from accomplishing something, disappointed sodden: drenched, thoroughly soaked Chapters XXX-XXXVII:   lulled: calmed, settled down putrid: decaying with a foul odor   debonair: sophisticated, charming lament: to mourn, or feel sad about a loss fastidious: having exacting attention to detail Chapters XXXIII-XLII: contrite: apologetic, feeling sincere regret for a misdeed contorted: twisted or misshapen infinitesimal: so small as to be irrelevant or unmeasurable Chapters XLIII-XLVI:   contemptuously: disrespectfully, disdainfully poignant: creating or evoking a feeling of sadness or empathy genuflect: to kneel and show deference or reverence especially in a house of worship vestment: garment worn by a member of clergy or religious order Chapters XLVII-LIII: vaudeville: variety show with comedic and slapstick performances rhetorically: speaking in a theoretical or speculative manner, not literally mollify: to pacify or appease matriculate: to enroll and pass through a school or course of study munitions: collection of weapons Chapters LV-LVI: prohibition: forbidding, or, period in American history when alcohol was illegal. jauntily: cheerful and arrogant, lively sachet: small perfumed bag This vocabulary list is just one part of our study guide on A Tree Grows in Brooklyn. Please see the links below for other helpful resources: Review: A Tree Grows in BrooklynQuotes from A Tree Grows in Brooklyn

In the Heart of the Sea Free Essays

Nicole Hart HIST 2300- Christopher Trobridge Writing Assignment One October 16, 2010 â€Å"In the Heart of the Sea: The Tragedy of the Whale ship Essex† In order to understand the ramifications of an event such as the sinking of the Essex one needs too understand the community that produces the crew. Nantucket was an island community much more than the literal sense of word. The islanders of Nantucket saw themselves differently than the rest of the word. We will write a custom essay sample on In the Heart of the Sea or any similar topic only for you Order Now They learned the skills of whaling from the original Wampanoag tribe. They were Quakers with a stoic sense of standards and community. The whale men from Nantucket saw themselves as superior to most other sailors of that time period. Hardship and perseverance were virtues held by the whale men and the women. The women ran the town while the whale men were at sea for years at a time. This type of work ethic and fortitude, and the worlds desire for oil, combined to make â€Å"the village of Nantucket one of the richest towns in America. † â€Å"In the Heart of the Sea† It also created a close-knit community with a few very successful and influential families that married with each other maintaining a strong central hierarchy. The sinking of the Essex directly affected the community of Nantucket but it was also far reaching to the rest of the country. America was growing as a Nation and its consumption of oil was expanding. The events of the Essex were not only interesting to sailors of the world but also to the mainlanders that consumed the oil. America in the eighteenth century and the early nineteenth century were considered â€Å"†¦a consumer revolution. † â€Å"Of the People† No one knew this fact better than the owners of the whale ships. They understood that whale oil was a commodity to be sold. In order to harvest it at a profit they had to balance their expenses. Every mate on a whale ship received a fraction of the profit that the whale ship would return with the oil it found. The more responsibility a sailor had on a whale ship, the larger his cut. Every expense, food, gear, clothing, water had to be factored in of doing business. For example the captain received the largest share, due to him having the most responsibility, while Thomas Nickerson’s share was the experience he received at a young age on a whale ship plus the room and board that he would receive for two to three years. A situation that occurred early in their journey was a foreboding of things to come. Weeks into there journey the Essex experienced a â€Å"Knockdown†, a knockdown is a severe weather event that led to damage of the Essex. Captain Pollard was slow to respond to the weather issue at hand. The result was damage to half of their whaleboats that they used to harpoon whales. After the damage was done Pollard felt it would be best to return to Nantucket to replenish the ship with a new compliment of whaleboats. First mate Owen Chase convinced the Captain to proceed on with the whale boats they had with hope of getting more whaleboats of the coast of Africa. This dynamic exposed the type of sailor Captain Pollard was and the type of sailor first mate Chase was. Captain Pollard was proving to be â€Å"a Captain that had the skills of a first mate and first mate Owen was showing to have the skills of a Captain. † â€Å"In the Heart of the Sea. † These two personalities would continue to show themselves later in there journey after the Essex had sunk. When the Essex was rammed and destroyed by the sperm whale, the crews Nantucket heritage served them well. The officers of the Essex were able to maintain order and stifle any panic by the crewmen. They devised a strategy that first mate Chase had championed. Once again Captain Pollard’s initial plan was shelved for fist mate Chase’s plan. The remaining twenty-crew members of the Essex were split into three twenty-five foot whaling boats. Captain Pollard, First mate Chase, and Second officer Hendrix were in charge of the three boats. Even in this situation, a strong sense of the Nantucket community was resident in the division of each boat. The majority of the Nantucketers ended up in Captain Pollards boat. A few of the remaining Nantucketers ended up in First mate Chase’s boat and the majority of African American sailors ended up in second mate Hendrix’s boat. First mate Owen Chase proved to be a relentless advocate for hope. Thomas Nickerson saw another side of First mate Chase when their journey first began by seeing how curt Chase was to the crew. On the island of Nantucket Owen Chase was a gentlemen but at sea Chase took a role of being very demanding and wanting things done correctly. After the sinking of the Essex the crewmembers were struggling with the situation they were in and Chase changed his method of handling of the crew. When Chase saw the crew was losing spirit he showed a more â€Å"maternal† side. This change in attitude was critical in the survival of the crewmembers that made it. The events that led to the cannibalism of crewmembers of the Essex were presented differently to Captain Pollard’s boat and first mate Chase’s boat. Captain Pollards and Hendrix boat became separated from Chases boat. The African American crewmembers having a low body fat content and a mineral deficient diet became prone to death before the Nantucket crewmembers. As the African American crewmembers died the living crewmembers consumed them. When there only living crew members left on Pollards boat they resorted to drawing lots to see who would give up their life as food and who would kill that sailor. On first mate Chase’s boat one of the sailors passes and the elect to consume his body. It appears that cannibalism was a common event that occurred in these situations. To this day human beings get presented with this dilemma, such as the plane crash in the Andes. As for me I would rather chose death than the consuming of my mates. Spending months at a time with these men I would feel as though I was eating a family member and would rather wait for death than eat a fellow mate. Although I would have the pressure of supporting my family and wanting to return home, eating a human being I believe would be a lot easier said then done. In the grief that Captain Pollard experienced having to eat his nephew then facing his Aunt would be something I don’t think I could endure or ever live with. For Nantucket and the men involved in whale hunting it is more than just a hunt. It was a way of life, a way of survival, and the entire focus of a town. This novel contained more than just the story of the ramming of the Essex, it was more of a story of the hardships faced, the dedication that comes with the job of whaling, and the raw emotions of the men involved. This novel proved the importance of whaling in that time period to not only Nantucket but to the entire Nation, and how it foreshadowed how our economy would be today. Lastly to end with the mission of the Nantucket Quakers â€Å"†¦to maintain a peaceful life on land while raising bloody havoc at sea. † This was their life, their survival and it now is their history. Works Cited James Oakes, Michael Mcgerr, Jan Ellen Lewis, Nick Cullather, Jeanne Boydston. â€Å"Of the People: A history of the United States. † New York: Oxford University Press. Nathaniel Philbrick. â€Å"In the heart of the sea:The tradgedy of the Whaleship Essex† New York: Penguin Books, 2000. How to cite In the Heart of the Sea, Papers

Construction Management Accident Analysis & Prevention

Question: Discuss about theConstruction Managementfor Accident Analysis Prevention. Answer: Introduction: As stated by Akintola et al. (2016), there are risks associated with every workplace. In some cases, the outcome of an incident is relatively lower than the other. However, any kind of industrial accidents create personal grievances and results in huge distress and negativity among the workers at the workplace. In fact, carelessness towards health and safety might also result in loss of money of that the organization has to pay in order to compensate the loss. Therefore, as commented by Pink, Lingard and Harley (2016), health care and safety measurements should fall under utter priority of the organizations important stakeholders like managers or leaders of the employees. The aim of the report is to evaluate the specific function and duties of managers, that includes strategic as well as operational managers, to take care of the safety measurements at the workplace. The report focuses on the duties of managers in the construction industry and the duty of a leader to perform safety leadership. Safety leadership has been defined as the process of interaction between the leader and employees at the workplace. The leader has the responsibility of setting safety goals for the employees or the followers. As commented by Hardison et al. (2014), in framing such safety goals the responsibility of the leader and management often gets interchanged. In case of construction industry, these goals proved to be of utter importance to be followed at the specific workplace. Literature Review: Construction sector has been recognized as one of the leading sector that is prone to accidents. With the continuous development and regeneration process of the urban centers, construction sector has become a norm that has fueled the creation of accidents. The global construction industry has been noted as the most hazardous sector that results in the death of at least 60, 000 workers in a year (Zhu et al. 2016). Hughes and Ferrett (2015) claimed that the increasing accidents at the construction sites have increased the fear of death than mere accidents. Statistical reports have also showed that the rate of death and accidents are becoming unacceptably high and requires immediate attention to address the situation. Reading, it has been identified that there are a number of strategies that are the basic keys to plan the health and safety for the employees or workers working at the construction sites. These are: To employ safe system at the work place and mitigate every personal health and safety issues. To inform the workers about the site prior starting construction work; during the induction. To look into effective communication with each worker on-site (Sherratt, Farrell and Noble 2013) Depending upon necessity, to draft and implement valid designs and layout on-site To appoint an on-site traffic coordinator to take care of the complete construction procedure. Function of the managers at the construction sites includes the following: Management of the construction sector is responsible for the overall planning, coordination as well as the control of the project, right from the start of the project till its completion. Understanding the requirement of the clients and produce a functional and viable project also falls under the responsibilities of the managers (Zhang et al. 2013). The major functions and responsibilities of the managers are: Framing a specific project objective and outline by deciding the budget, schedule, performance requirements and delineation of scope and selecting the project participants as well. Procuring the labor, materials, equipment and maximizing the resources to increase the productive of the complete process (Choudhry 2014). Planning the entire construction process and designing step by step operation with proper coordination and control along with a right estimated budget is one of the major duties of the manager at the construction site. Again, developing a perfect communication plan to resolve any kind of dispute that might take place among the workers at the construction site (Patel and Sharma 2016). Supervisors are group of individuals who are responsible for looking into the different activities and operations related to construction. A supervisor is next to the line manager and they are important for implementing effective tools and practices to ensure good flow of work (Goetsch 2013). The responsibilities of the on-site supervisor at construction sites can be stated as follows: The primary responsibility of the supervisor is to involve in the supervision of the general contractors, subcontractors and the other community partners (Siddula et al. 2016). The Supervisor is responsible for knowing the exact work to be done and what resources are to be applied in order to accomplish the work. Supervisor is also responsible for setting the right guidelines and directives to make the program right in order to achieve the goals and objectives of the program. Meeting the operational standard by assuring proper construction plan, customer service quality as well as by monitoring the budget of the complete project are important functions of the supervisor (Jaselskis et al. 2014). In case of meeting the demands of the safety and security of the workers at the construction site, the supervisor is responsible for taking care of them. Analysis: A comparison between the manager and the supervisor of a construction industry can be drawn here: Basis of comparison Supervisor Manager Definition The person responsible for keeping a record of the overall activities of the employees and the workers and regulates their performance as well is known as a supervisor (Xiaolong et al. 2012). The person responsible for the managing the resources of the organization to achieve the ultimate goals and objectives of the organization are the manager. Position at the management level A supervisor is responsible for the lower level of management. Managers are at a higher level than the supervisors and they represent the middle level of the management (Shin et al. 2014). Responsibility of reporting to The supervisor is supposed to report the complete activities to the manager at the next level. The manager directly reports to the people at higher authority, that is, to the Board of Directors. Responsibility of work The main job of the supervisor is to supervise people at work. As commented by Li and Poon (2013), the managers duty includes looking after the 5 Ms of the organization. They are: men, money, material, method and machinery. Fundamental rights A supervisor does not hold the right of hiring or firing an employee of his team but can recommend people and report to the higher authority (Park and Kim 2013). The manager on the other hand, holds the right of recruiting or firing a worker depending on the ability or performance of the person. General function A supervisor can propose ideas or plans to the higher authority to make operations smooth. A manager also encourages and supports the employees and the workers at the workplace. From the above table, it has been understood that a supervisor is the one who looks into the complete activities of the employees at the work site whereas the manager is mainly responsible for the looking at the appropriate use of the resources and to increase the productivity of work as much as possible. If the leadership quality of the supervisor or the manager at the construction site is consider, it has to be said that they have to perform good leadership to manage the people at work. For any construction work, a large number of people are required for successful work. To manage the same group of people, a leader or a manager is evident. At the same time, the safety of the employees also falls under the responsibility of these managers (Shin et al. 2014). Therefore, leadership does not account for checking the work process but also to take care of the health and safety of the workers at the work environment. Accidents and occupational health problems have been common traits in major industries but in case of the construction industry, these incidents are fatal (Siddula et al. 2016). It has been found that although there have been considerable development in terms of technology that has ensured the safety of the workers and employees working in critical situations but the death toll has been found to increase (Zhang et al. 2013). Construction sites also results in causing major health hazards that also has a long time effect on the victim. With the modernization and development of the urban and inner cities, construction sector has been gaining importance in the recent time. The construction industry contributes 5.1% to the GDP of the country (Zhang et al. 2013). However, due to long term impact of the health hazards and fatal injuries in the workplace, the industry is getting bad reputation. Guarding safety precautions and legal safety has become vital for the construction sector. Every construction site must be equipped with most efficient safety precautionary resources to keep the employees as well as the worker safe from the hazardous operational activities. Recommendations: With the analysis of various situations and the responsibilities played by the leaders in the construction industry, it has been understood that the lives of the employees and workers are not safe at the place of their duty. It falls under the responsibilities of the supervisors and the leaders to take care of the people. In this respect, a number of recommendations can be made that shall improve the safety condition of workers. The stakeholders of the construction firm should be responsible for taking care of the safety and the health of the employees at the construction site. The supervisors and managers should focus on the programs related to the construction effectively by following the regulations and the fundamental laws and duties of the construction industry (Siddula et al. 2016). If required, a construction designer should be appointed to take care of the safety and health related issues by developing a plan and safety measurements. It is important to evaluate the risks and hazards and decide on the mere factors that result certain fatal incidents or accidents. Another important thing that should remain under the prime responsibility of the supervisor is to monitor the place and keep reviewing the areas of operation to check safety of the place nad ensure a safe environment for the workers at work. Communication holds great importance at the time of risk. The employee faced with any kind of difficulty or risk should have the facility of communicating with other supervisors and manager at the work site. With the recommendations stated above, it can be said that if these approaches are made at the construction site, the situation might get better and the fatal accidents that take place at the construction sites might get reduced. Conclusion: A detailed analysis has been made on the duties and responsibilities of the managers and the supervisors responsible for the construction activities. It has been observed that there lies a great risk of life and accident in the construction industry as compared to any other industry. There have been considerable advancement in the work done at the construction sites but the risk of life has also been increasing. There are clear evidences of increasing construction of high rise buildings and sky scrapers and other construction marvels that have questioned the construction capabilities of human. At the same time, the leadership approach of the managers and the supervisors have also been changed. Rather than focusing only on the business activities, focusing on the safety and security of the employees and the workers has also become a prime responsibility of these persons. It can be said that with the increasing need of the human kind, there is no chance of reducing the construction activities but there will be continuous increase of construction of buildings, monuments and other such places. These activities are also responsible for increasing accidents and death toll but human lives cannot be considered to be less important and has to be valued. Therefore, it should be the prime responsibility of the leaders and the supervisors to think of better ways to secure the lives of people at the construction sites. References: Akintola, A., Barlow, J., Cooke, E., Fynn, W., Hansen, H., Heim, M., Jackson, R., Mennes, S., Pendrey, D., Perkins, B. and Popat, N., 2016, April. Construction Site Safety Standardisation. InSPE International Conference and Exhibition on Health, Safety, Security, Environment, and Social Responsibility. Society of Petroleum Engineers. Choudhry, R.M., 2014. Behavior-based safety on construction sites: A case study.Accident Analysis Prevention,70, pp.14-23. Goetsch, D.L., 2013.Construction safety and health. NJ: Pearson. Hardison, D., Behm, M., Hallowell, M.R. and Fonooni, H., 2014. Identifying construction supervisor competencies for effective site safety.Safety science,65, pp.45-53. Hughes, P. and Ferrett, E., 2015.Introduction to Health and Safety in Construction: For the NEBOSH National Certificate in Construction Health and Safety. Routledge Jaselskis, E.J., Behm, M., Stimpson, M. and Nelson, C., 2014. Virtual construction site safety monitoring (V-SAM).Achieving Sustainable Construction Health and Safety. Li, R.Y.M. and Poon, S.W., 2013. A Literature Review on the Causes of Construction Accidents. InConstruction Safety(pp. 1-11). Springer Berlin Heidelberg. Park, C.S. and Kim, H.J., 2013. A framework for construction safety management and visualization system.Automation in Construction,33, pp.95-103. Patel, J.K. and Sharma, N.Y.N., 2016. Construction Safety Criteria Framework for Surat City. Pink, S., Lingard, H. and Harley, J., 2016. Digital pedagogy for safety: the construction site as a collaborative learning environment.Video Journal of Education and Pedagogy,1(1), p.5. Sherratt, F., Farrell, P. and Noble, R., 2013. UK construction site safety: discourses of enforcement and engagement.Construction Management and Economics,31(6), pp.623-635. Shin, S.S., Bae, Y.B., Ha, H.B. and Kang, K.S., 2014. Crash of a small construction site accident analysis and Risk Assessment Study-Focusing on project value of less than 20 billion small construction sites.Journal of the Korea Safety Management and Science,16(4), pp.41-51. Siddula, M., Dai, F., Ye, Y. and Fan, J., 2016. Classifying construction site photos for roof detection: a machine-learning method towards automated measurement of safety performance on roof sites.Construction Innovation,16(3). Xiaolong, X.U.E., Ning, S.H.I., Xiang, C.H.E.N., Wang, C., Zhao, Q. and Luo, Y., 2012. A Framework for Real-Time Monitoring and Early Warning to Scaffold Safety at Construction Site.Journal of Convergence Information Technology,7(19). Zhang, S., Teizer, J., Lee, J.K., Eastman, C.M. and Venugopal, M., 2013. Building information modeling (BIM) and safety: Automatic safety checking of construction models and schedules.Automation in Construction,29, pp.183-195. Zhu, Z., Park, M.W., Koch, C., Soltani, M., Hammad, A. and Davari, K., 2016. Predicting movements of onsite workers and mobile equipment for enhancing construction site safety.Automation in Construction,68, pp.95-101.

Applying To University: The Five Point Plan

​ Should you decide it's something you want to do, the process of applying to university is a very long, challenging, rewarding but ultimately worthwhile process. In your first year of sixth form, you may begin the process of thinking about what you want to do with your life, and where you want to go to study (should you decide that is what you want). You may even have a strong idea of what you want to do with your career; this can only further inform your decision. Should you decide it's something you want to do, the process of applying to university is a very long, challenging, rewarding but ultimately worthwhile process. In your first year of sixth form, you may begin the process of thinking about what you want to do, and where you want to go. You may even have a strong idea of what you want to do with your career; this can only further inform your decision. From planning and starting your application, to (hopefully) starting your freshers' week, there will be a lot of thinking, a lot of writing, a lot of fretting and a lot of dreaming. Check out our step by step guide with some handy web links to get you through the process; we start with the process of shopping for a course and campus that suits you and take you all the way through to your first week of university (assuming all goes to plan) The Five Steps Step One: Choosing a University Step Two: Applications Interviews Step Three - Making a decision Step Four - After the exams Step Five - Planning for university Step One: Choosing a University The process of choosing a university can be a massive, daunting task when you first think about it. After all, you don't yet know what your grades are going to be, and you may not have any idea what course you want to do. Choosing a university will also depend on your personality - do you think you will be more comfortable at a campus university, where you are more likely to feel like part of a smaller community, or a city university, where you are in more of the position to blend in to a wider culture.University: what I wish I knew at the start Help! I don't know which university to pick How to make the most of university open days Step Two: Applications InterviewsOnce you have made your decision, it's of course time to get started on your UCAS application. It's a fairly long and involved process that can take up a lot of your time and concentration. The most important thing to remember is that you are going to need to provide potential admissions tutors with a compelling and truthful application which shows why you want to study the course you have chosen. This means that the personal statement section of your application needs to be written and then re-written. And then re-written again. Writing a personal statement 10 odd university interview questions and why admissions tutors ask them Interview questions to look out for 10 steps to better express yourself in writing The worst UCAS mistakes you can makeStep Three - Making a decisionOnce you have sent your applications off, all you can do is wait. This can be the most nerve-wracking part, as you wait for that letter to drop through the post. As the replies roll in, you will become better placed to make an informed decision. Here is the first opportunity for re-evaluation. You may have had a complete change of heart between first application and the point at which the first replies arrive. You may get several offers and be spoilt for choice. You may get no offers at all, at which point it's time to turn the first disappointment into opportunity, and decide what you're going to do next. How to decide between offers What to do if you've changed your mind What to do when you get no offersStep Four - After the examsSo it's Results Day, and you're holding that piece of paper with those much-anticipated grades printed on them. Here's the point where you are either on your way to the university of your dreams, or once again having to do some serious thinking. If you haven't got the grades you needed, don't worry, it's not the end of the world. It can often feel as though A-levels will define your entire life. They won't. You can always take some time, reconsider and then re-apply.What to do on A-level results day 5 steps to surviving clearing What if I just miss my grades? 9 reasons why A-level results day shouldn't terrify you Step Five - Planning for universityLet's say everything's gone to plan, and now you're off to university. The final step (or first depending on your point of view) is to start to make plans for what you're going to do when you're there. This ranges from sorting out your accommodation, opening a student bank account and buying any books or textbooks you will need before you start the course. You may even be thinking about how you are going to make friends, and whether you will fit in.Top tips for surviving your first term Choosing your student bank account ​How to make friends at college or university Is your first year of university really that important?

Music Publishing essays

Music Publishing essays Buckinghamshire Chilterns University College BA (Hons) Music Industry Management Level 1 Assess and appreciate the function and process of music publishing. Interpret the relationship between music publishers and the agencies who act on their behalf in collecting royalties, both at home and abroad. Identify the place of music publishing within the music industry in relation to that of the other players in the industry. Identify and define the complexities and implications of music copyright. Among all those live for and of music, the publisher plays the most ambiguous part. He stands at the cross roads of art and commerce enthusiasm for the art and business sense meet and miss each other; between artistic obsession and commercial acumen, promotion the art and translating it into good money. Composers expect from him, both fame and fortune and fortune. Roth E. (1998) This Business of Music. Billboard Publications 6th Edition. ....There is no harm in reminding ourselves why music publishers exits. Fresh ideas and thinking are constantly needed for the music publishers essential roles recognition of extraordinary talent, aggressive promotion, imaginative thinking about music use, astute protection of rights and efficient administration.... Dadswell P. (1998) Music Copyright Matters. January As the above quotation so expressively states, the music publisher stands at the crossroads of musical creation and the market. The music publisher must discover, nurture, stimulate, develop and promote musical creation. In so doing, the music publisher plays a crucial function in the selection and delivery of high quality content to the public. In addition, the music publisher escorts a musical work throughout its copyright term by ensuring its renewal and continued exploitation. The purpose of my speech this evening is to provide you with an overview...

Analysis of the UK Music Retail Industry Essay Example | Topics and Well Written Essays - 1500 words

Analysis of the UK Music Retail Industry - Essay Example Music is a hobby for every one in five adults in the United Kingdom (UK). Music is a lifestyle for a large proportion of the UK people. Majority of the people in the UK listen to music everyday at home, at work and while enjoying their leisure in other places. The significance of music in a consumer lifestyle is emphasized by study results, which indicate that music access has been enhanced by new technology and other trends. Music retailers in the UK include Woolworths, Zavvi, HMV, EMI, Universal, Sony, and Warner (Key Note 2011, p1). Many of these retailers offer CDs, cassettes and vinyl. For a long time the â€Å"bricks and mortar† music retail shops dominated the UK market. However, there has been a sharp reduction in their market share over the past decade with online retailers like Amazon winning, from the brick and mortar shops, a recognizable share of the market. Several physical retails stores in the UK market have been forced to close some of their branches in view o f the various changes and challenges that have graced the market. The paper will highlight some of the changes that have been witnessed in the UK market and will provide a PEST analysis of the UK music retail industry. 1.2 PEST Analysis 1.2.1 Political Environment Control on copyright and recording places potential limitations on the formal distribution channels, for instance, downloading music online (Burt and Sparks 2003, p74). In other words, formal distribution channels have been affected by recording and copyright controls and laws. The present issue concerning the political environment in the UK involves VAT. The problem of Low Value Consignment Relief (a tax mechanism that allows retailers to utilize distribution channels in Channel Islands to sell goods at a low price in UK without the need to pay VAT) has been a thorny issue for the physical music retailers in UK. The music retailers feel that it will make bricks and mortar music shops be disadvantaged in terms of costs. Mu sic retailers’ fears have been increased with the recent move by the government to raise VAT to 20 percent from 17.5 percent (Cardew 2011, p1). 1.2.2 Economic Environment The relatively low cost of music media and devices indicates that there will be little recessionary pressure on sales and expenditures. The recent economic recession hugely affected consumer spending and resulted in revenue fall in the music industry by an average of 3.7 percent in 2009 (McMillan 2011, p5). While the recent recession saw a significant drop in sales of music albums and media between 2009 and 2010, the economic situation of UK has improved in 2011. This means that across the country, the level of disposable income has grown meaning that consumers may be willing to spend more on entertainment. â€Å"Bricks and mortar† music shops which operate with considerably high overheads tend to set higher prices for their products as noted by McMillan (2011, p6). 1.2.3 Social Environment Some of th e physical music retailers in UK have a popular image in the society meaning that they attract a wide range of customers. The population aged between 19 and 40 is heavily involved with and have varied tastes of music. It is important to note that while the younger generation is more comfortable with using high tech equipment such as computers, iPods, Shuffle flash disks and the likes, the older generation is more conservative and therefore prefer to us CDs, cassettes and vinyl players. What this means is

Climate change Essay Example | Topics and Well Written Essays - 3000 words

Climate change - Essay Example e glacial formation, which results into movements of the tectonic plates, overwarming and shifting of the ocean beaches and levels (Wlicock, & Hudson 17). A number of catastrophic events have continued to occur because of the climate changes causing devastating damages in properties and lives across the world. These include the Katrina, the earthquakes in different parts of the world, the tsunamis along the beaches of Asian continent and among other events (Wlicock, & Hudson 17). These events have created an urgent need for different world bodies to develop frameworks to mitigate on the causes and develop approaches that can reduce its impacts across the globe. A number of protocols have been ratified by different conventions and most of these are geared towards pushing countries into adopting safe practices that reduces climate change. In this paper, the topic of climate change will be critically evaluated to develop a proper basis of the causes, the impacts and mitigation measures adopted across the world. The paper will also discuss the conventions ratified among them the Kyoto Protocol among others that have aimed to reduce the im pacts of climate change (Scafetta 6). Climate scientists as the major causes of climate change have advanced a number of activities and most of these events are attributed to carefree human activities. On s superficial analysis, climate change can be seen as a situation caused by increased solar energy and radiations from the sun reaching the biosphere and earth surface (Wlicock, & Hudson 17). The movement of such solar energy is dispersed across the globe by oceanic currents, monsoon winds among other means. Climate change causes have been categorized into two classes with the major contributing class being the human causes. The other category of climate change that has remained relatively above human control is the natural causes, mostly resulting from long lasting human activities (Wlicock, & Hudson 19). Greenhouse gas remains

They Travel For Sightseeing For Tourists

They Travel For Sightseeing For Tourists Tourists. They travel for sightseeing, recreation, visiting and non-business activities. They want to learn about the customs, the history and the language of every place they visit. They usually travel in groups. We have to provide them with any information that may need about the area, the transportation, any local events that may take place in the surround area etc. and to make them feel at home. They are looking for recreational facilities, food and beverage services and interior design. That kind of guests are usually very price sensitive. Families. They usually travel on weekends and they want a short break from their everyday routine. They are looking for a quiet place to relax and enjoy their time. They are looking for recreational facilities, food and beverage services and the hotel should offer baby-sitting facilities, special meals for kids and an animation team. The elderly. They cant look after themselves as the years pass, so they are looking for a hotel with pleasant and friendly environment. We have to be kind and patient with them and to look after them without giving them the impression that we behave on them like children. Business travelers. They are almost the most important travel market for many city hotels and this is the reason why the hotels who target this market have designed specific products and services to cover their needs such as a quiet environment. Most of business travelers do not like to stay in hotels because after a hard day they prefer to stay in a quiet place to rest and to relax rather than a noisy room in a hotel. Another thing that they worry about is their messages and how well the hotel can handle this. We have to offer them facilities such as: meeting space, computer services, internet access etc. Business travelers are usually not very price sensitive and often utilize hotels food (especially room service), beverage and recreational facilities. They considered desirable and profitable market and is an important segment because of its steady level of demand at high room rates. Delegates. Meeting and conventions usually attract hundreds of people and this is the reason why we have to convince the meeting planner to choose our hotel. They are looking for fast service and they dont like to stay in queues. Meeting and conventions have to do with people who attending seminars, trade association shows etc. The length of stay for meetings ranges from 3 to 5 days. We have to provide them a conference center for the meetings, computers services, internet access and when we have a large group some discounts are necessary because in this way we can attract them to visit again our hotel as leisure travelers. We have also to provide them in house banquet and cocktail receptions. Describe the importance of welcoming a guest and the techniques that should be used. Always the first impression plays the most important role when a guest arrives at the hotel and influences the rest of his stay. The receptionists should always be warm and friendly when they checking in the guests to make them feel comfortable like at home. A good greeting can make a guest feel better. A well-spoken receptionist by giving a smile of welcome from a charming succeeds to create a warm and friendly atmosphere also has to be able to recognise the guests personality and to adapt in order to satisfy the guests expectations. Some techniques that should be used are: keep eye contact and smile, be clear in your speech and use a pleasant tone of voice, avoid speaking too fast or too slow, use the guests names, always be polite and kind, always start and end with a positive note, always be: friendly, interested, helpful, never mechanical, never different and never impatient. There is a big possibility that when a guest leaves from the hotel with a good impression he will come b ack and he will be a good advertiser for our hotel. Describe the guest registration process and explain its importance. We have to follow several steps for the registration process. The guest registration process begins with the pre-registration activities which accelerate the registration process, guests can verify personal data and the time of the check-in the guests have only to sign the registration form. When the guests arrive we greeting and welcoming them and after we create the registration record and verify the guests identity name, the permanent address and the telephone number, the date of arrival and the departure, number of registered persons, method of payment, passport and signature. After this process we assign the room rate and we establish the method of payment. We continue by issuing the room key and ask the guests for any special requests. When all these finish we escort the guest to his/her room. The guest registration is important because by completing this form let us know who stays in our hotel, especially during in an emergency situation. With guest registration we can also learn if a guest is a repeater, if he has already visited another hotel of our company. Also with this form we can find some information about the guest needs (in case that he is repeater), such as smoking or non-smoking room, allergies, any special requirements that he use to have. Explain what guest history files are and why hotels keep them. Guest history files are files in which the management records important information of all his regular guests and show any special requests and expectations that a guest have in case that the guest has stay once at the hotel. Hotels use to keep guest history files because these files help the management to improve the guest service and also to remind personal data of its repeater guests. These files contains details of credit cards, the date of the first stay, how many times a guest has stay at the hotel and how many nights, how much the guest spent in the different departments, how much he has spent on each stay and the room types that he prefers to stay. Also these files record any special needs (newspapers) and preferences that guests might have. Explain up-selling and the techniques that can be used Up-selling is the use of specific words and phrases that will lead the guest to buy something he would not otherwise have bought. We can succeed in up-selling if we think that is a way of helping out the guest by offering him a satisfying solution to cover his needs. Some techniques that we can use when we selling a room are: Qualify the lead. Asking questions and try to understand exactly what your prospective guest is looking for, keep an eye contact and let him talk without interrupt him. Built a relationship and make your guest feel comfortable. By doing this you create a friendly atmosphere and gives you the advantage for a better sale. Make a presentation of your property. Provide brochures and prospects for what you offer and convince your guest that you know what you sale. You have to know your product inside and out and also to know your market area and your competitors rates. Close the sale by asking for the sale. Dont be in rush for giving any discounts that probably your guest will ask, just focus on value. Follow up the sales visit by sending questionnaires. This is a good way to find out if your guest left satisfied from your hotel and gives an indication that this guest might return in the future and also bring and other guests with him. A satisfied guest is an advertisement for our hotel.

Planning and Measuring Performance Essay

Planning and Measuring Performance Planning and Measuring Performance This paper will discuss Hospital Corporation of America’s (HCA) goals of achieving industry-leading performance in clinical and satisfaction measures and recruiting and employing physicians to meet the need for high quality health services (University of Oregon Investment Group, 2011). This paper will also discuss which tools would be most effective in measuring the organization’s performance against the determined standards. The actual standards that HCA would use to measure the first goal of achieving industry-leading performance in clinical and satisfaction measures are set by The Joint Commission. According to Kicab Casta eda-Mendez (1999), achieving improved clinical performance and satisfaction measures requires performance measures in three areas: * To lead the entire organization in a particular direction. * To manage the resources needed to travel in this direction. * To operate the processes that make the organization work. According to Kicab Casta eda-Mendez (1999), these measures are: * Strategic–to drive strategies into action and change the organizational culture. * Diagnostic–to evaluate the effectiveness of these actions and the extent of change. * Operational–to improve continuously. The most effective tool to measure these improvements is benchmarking. Benchmarking against the top healthcare companies will determine if HCA is achieving industry-leading performance in clinical and satisfaction measures. Without benchmarking HCA could not determine if the company was leading the industry or if they were at the bottom of organizational ladder. HCA’s goal of hiring physicians to meet the need for high quality health services can be measured by determining the number of physicians need to accommodate the number of patients, determining the specialties/ sub-specialties the physicians are needed in, as well as measuring the retention rate of the physicians. The Balanced Scorecard would best fit this goal. The Balanced Scorecard allows the company to see the projected percentages and the actual percentages of the measurements. It also helps the company see what needs to be changed and gives direction for those changes. HCA can use benchmarking and the Balanced Scorecard to measure the different aspects of their goals. HCA will also be able to see the areas that need improvement and have some guidance into making these changes. With these tools HCA will be able to make an effective go at achieving their goals. References University of Oregon Investment Group (May 6, 2011). Hospital Corporation of America. Retrieved from http://uoinvestmentgroup. org/wp-content/uploads/2011/05/HCA. pdf Casta eda-Mendez (1999). Performance Measurement in Healthcare. Retrieved from http://www. qualitydigest. com/may99/html/body_health. html

New Public Management Approach

The Concept of ‘New public management Approach’ New public management (NPM) denotes broadly the government policies, since the 1980s, which aimed to modernize and render more effective the public sector. The basic hypothesis holds that market oriented management of the public sector will lead to greater cost-efficiency for governments, without having negative side-effects on other objectives and considerations.The last two decades to 2006 have been associated with a fundamental shift in the principles of public sector management in all industrialized countries. This had, in turn, been a product of a general reinvention of the role of government, its agencies, the means by which services are delivered, and employment practices within public sector organizations. At its core, this has been associated with a move away from a traditional model of public administration towards variants of the ‘new public sector management’ model.The traditional model of public ad ministration, based on the doctrine of the separation of powers, was associated with the delegation of a specific set of functions to public administrators in the implementation of policy and the expenditure of public funds. A central principle associated with this model was the idea that public service employees were independent from the political process. Their role was encapsulated by the maxim of providing advice ‘without fear or favour’. This capacity for independent advice was assured through the idea of a career in the public service and explicit norms of behaviour and professional conduct.It has also been presumed that public service employees were less likely to be motivated by extrinsic rewards, more likely to identify with value of service to the public and the provision of public goods, and have a strong commitment to principles of justice, fairness and equity in discharging their duties. This traditional model of public administration was associated with an expansive view of the role of government, which prevailed throughout much of the twentieth century.This view produced a significant role for government in regulating economic and social relations, owning productive assets and producing goods and services, in a range of areas in the period until the mid to late 1970s. From that time, the role of government and public sector organisations came under sustained scrutiny, with the result that governments privatised production of many goods and services previously seen as the natural domain of government, such as essential services; withdrew from the direct control f production of goods and services funded by the public purse through corporatization and outsourcing; and encouraged the contestability of markets in which the government had previously been a monopoly producer. This general reorientation of the role of government has been associated with changes to internal organizational attributes and management practices within public sec tor organizations. This ‘new public management’ has shifted the focus from public service to service delivery.The principles associated with new public management have been informed by the idea that public service needs to be more responsive to both the preferences of beneficiaries, citizens who pay for service provision through tax, and politicians who represent the collective will and make policy choices. From this perspective, ministers are seen as analogous to customers, and citizens to consumers. New public management has been informed by economic doctrines that have advocated privatization, contestability in the delivery of public goods and services and, where possible, the provision of these goods and services through the private sector.For the core public service, this has also been associated with significant reforms to public employment systems and the norms of what constitutes professional public service. For Australian public service employees, this shift ha s involved the displacement of core legislative protections associated with independence by ‘value statements’ and ‘codes of ethical conduct’, along with protective legislation for whistleblowers. More generally, this shift has occurred within the context of a decentralization of managerial responsibilities for workforce planning and human resource management to individual departments and agencies.For middle managers, this has meant a significant increase in responsibility for both ensuring probity in managerial practice and dealing with the ethical issues and conflicts that arise in dealing with ministers and stakeholders, the responsible expenditure of public money and the fair and just delivery of services to the community. Developments Some modern authors define NPM as a combination of splitting large bureaucracies into smaller, more fragmented ones, competition between different public agencies, and between public agencies and private firms and incenti vization on more economic lines.Defined in this way, NPM has been a significant driver in public management policy around the world, from the early 1980s to at least the early 2000s. NPM, compared to other public management theories, is oriented towards outcomes and efficiency, through better management of public budget. It is considered to be achieved by applying competition, as it is known in the private sector, to organizations in the public sector, emphasizing economic and leadership principles. New public management addresses beneficiaries of public services much like customers, and conversely citizens as shareholders.In 2007, the European Commission produced a white book on governance issues whose objective was to propose a new kind of â€Å"relationship between the state and the citizens,† reform governance, improve public management and render decision-making â€Å"more flexible. † Criticism Some authors say NPM has peaked and is now in decline. Critics like Du nleavy proclaim that NPM is ‘dead' and argue that the cutting edge of change has moved on to digital era governance focusing on reintegrating concerns into government control, holistic (or joined-up) government and digitalization (exploiting the Web and digital storage and communication within government).In the UK and US NPM has been challenged since the turn of the century by a range of related critiques such as Third Way thinking (see Anthony Giddens) and particularly the rise of ideas associated with Public Value Theory (Mark Moore, Kennedy Business School, John Benington, Warwick Business School) which have re-asserted a focus on citizenship, networked governance and the role of public agencies in working with citizens to co-create public value, generate democratic authorisation, legitimacy and trust, and stress the domains within which public managers are working as complex adaptive systems with characteristics which are qualitatively different from simple market forms, or private sector business principles.In his book Bad Samaritans, economist Ha-Joon Chang claims that â€Å"increased NPM-inspired reforms have often increased, rather than reduced, corruption,† as a result of â€Å"more contacts [of state-sector functionaries] with the private sector, creating new opportunities for bribes† and future, direct or indirect, employment in the private sector. Chang claims that â€Å"corruption often exists because there are too many market forces; not too few. † Robert Nield, a retired Cambridge economics professor and a member of the 1968 Fulton civil service reform committee, has stated, in reference to civil sector reforms implemented by British PM Margaret Thatcher, a pioneer and strong proponent of NPM, â€Å"I cannot think of another instance where a modern democracy has systematically undone the system by which incorrupt public services were brought into being. â€Å"

Essay An Analysis of Eric Schlossers Fast Food Nation

The New York Times bestseller Fast Food Nation: The Dark Side of the All-American Meal is one of the most riveting books to come out about fast food restaurants to date (Schlosser, 2004). Fast food consumption has become a way of life for many in the United States as well as many other countries in the world. The author Eric Schlosser an investigative reporter whose impeccable researching and bold interviewing captures the true essence of the immense impact that fast food restaurants are having in America (2004). Beginning with McDonald’s, the first fast food restaurant, which opened on April 15, 1955 in Des Plaines, Illinois to current trends of making fast food a global realization McDonald’s has paved the way for many fast food†¦show more content†¦1). Many citizens are concerned and website such as fastfoodmaps.com and thedailybeast.com and rank how many fast food restaurants exist in cities across the nation. Explaining just about one quarter of the United States population eats fast food every day , he claims that fast food restaurants have â€Å"not only [changed] the American diet, but also our landscape, economy, work force and popular culture†¦and the consequences have become inescapable regardless † how often you eat it ( Schlosser, 2004, p.3). According to DATAMONITOR a market research firm’s Fast Food Industry Profile,† [in] the United States fast food market grew by 0.2% in 2009 to reach a value of $71.4 billion. And, the compound annual growth rate of the market in the period 2005–09 was 3.7%† showing even years after the book was written, fast food continues to take a greater market share of consumer’s food dollars (â€Å"Fast Food Industry profile†,2010, pg. 12). As fast food restaurants continue to market their products in schools, American schools continue to decline in the world’s ranking and are in the double digits depending on what source you view. That would be no surprise to Eric Schlosser as he explains that â€Å"Children spend about seven hours a day in school, one hundred and fifty days a year, in school†¦[and] today the nation’s fast food chains are marketing their products in public schools through conventional ad campaigns, classroom teachersShow MoreRelatedWhy the Fries Taste so Good1013 Words   |  5 PagesRhetorical Analysis In the excerpt â€Å"Why the Fries Taste So Good† by Eric Schlosser, Schlosser deeply examines the process of one individual farmer and his process, not to mention takes it as far as going to the International Fragrance and Flavor facilities to see what truly does make the fries taste so good. He does a good job of hitting each individual appeal as a writer in order for us as readers to accept the information he’s handing out. Even in Ian Brailsford’s review of Schlosser’s excerpt,Read MoreEssay on Challenging Beliefs in Schlossers Fast Food Nation544 Words   |  3 Pagesthought-provoking book, Fast Food Nation, Eric Schlosser argues that Americas fast food franchises have played a major role in contributing to the obesity and ill health of Americans. This paper shows how Schlosser argues that fast food has contributed to uncontrolled development, negatively impacted American culture, and have had a largely negative impact. The effects of Fast Food Nati on on American society and politics show that Schlossers thesis is largely convincing, due to both his careful analysis and hisRead MorePeer Production: An Agent of Good or Evil?1700 Words   |  7 Pagesdecisions. Both James Surowiecki and Andrew Keen examined peer production based on content quality, and its economic and societal impacts. However, Surowiecki’s strengths of peer production outweigh Keen’s weaknesses when compared to Joseph Reagle’s analysis of Wikipedia. Information Quality Firstly, peer production produces better information quality than that of experts. James Surowiecki (2004) argued that merging the independent ideas of many people (who are knowledgeable about a topic) is usefulRead MoreMcdonalds Strategic Analysis12693 Words   |  51 Pages* MCDONALD’S, THE SIMPLE JOY OF BURGERS. TABLE OF CONTENTS MCDONALD’S, THE SIMPLE JOY OF BURGERS. 1 1 ABSTRACT 3 2 COMPANY INTRODUCTION 4 3 FAST FOOD INDUSTRY ANALYSIS 5 3.1 Franchising Industry Analysis 6 3.2 The Industry Future Perspective 7 3.3 Industry PESTEL Framework Analysis 9 3.3.1 Political Aspects 9 3.3.2 Economic Aspects 9 3.3.3 Social Aspects 9 3.3.4 Technological Aspects 10 3.3.5 Environmental Aspects 11 3.3.6 Legal Aspects 11 4 Mcdonald’s Company